At this point in your DevOps journey, you might have dozens of different tools that you are trying to get to work together, not to mention the tons of data sprawling across each system. Each tool is vital for your solution, but at this point, working with each tool individually is taking a toll on your productivity and efficiency. ServiceNow is a cloud-based, AI-enhanced technology that can help you orchestrate and automate your processes. Furthermore, it integrates with Azure DevOps, so you don’t have to consider changing tools to take advantage of it.

Key Integration Benefits


The integration of ServiceNow and Azure DevOps is not just about connecting two platforms; it’s about creating a cohesive ecosystem that supports rapid and reliable delivery. For instance, this integration will provide you with automated incident management. So, when an issue comes up with your pipeline in Azure DevOps, ServiceNow automatically creates an incident to ensure quick attention and resolution. ServiceNow can also orchestrate releases and manage deployment schedules while Azure DevOps supplies the tools for continuous integration and continuous delivery (CI/CD).

The integration is bidirectional, meaning that changes made in Azure DevOps can be mirrored in ServiceNow. This provides key visibility and ensures all changes are tracked and managed according to service management policies.

Furthermore, this integration helps eliminate silos between development and operations teams. Therefore, there will be an increase in operational efficiency and collaboration between teams. When your teams work more effectively and efficiently, the time-to-market for products is reduced, resulting in an overall increase in customer satisfaction and a decrease in costs.

How to Integrate Azure DevOps and ServiceNow

The integration process between Azure DevOps and ServiceNow could not be simpler. There is an extension in the Marketplace that does all the heavy lifting for you.

The extension supports out-of-the-box compatibility with your existing DevOps toolchain, from Jira to Jenkins and beyond. You’ll be able to plan, track, and update your tasks from a single application. Additionally, this extension will allow you to model your pipeline in ServiceNow to enhance end-to-end visibility. Your team will also benefit from the insights through reporting and analytics. ServiceNow can then use these insights to automatically create change requests, which will accelerate change and allow your team to put their time into what matters.

For organizations looking to streamline their DevOps practices, this integration creates a path to enhanced efficiency, collaboration, and insight-driven decision-making. For more information or to get started, contact our team of experts at PRAKTIK.